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San Francisco Marin Medical Society Blog

Tackling health disparities through better communication

Communication can go a long way toward reducing health disparities, and improving care for all patients.  Communication Climate Assessment Toolkit (C-CAT), a new set of assessments developed by the AMA, can help keep physician practices measure how well they communicate with patients.  The free C-CAT contains surveys that can help you or the organization you work in measure whether effective communication is taking place. Questions focus on common communication problems facing diverse patient populations, such as culture, language, and health literacy gaps.  The C-CAT also features various data tools to demonstrate whether a practice’s policies, practices, and culture promote effective, patient-centered communication. The C-CAT's surveys are in the public domain and are available here for viewing. For more information about this tool and other resources available, please go to

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